CONVERSATION MONITORING
Connect the accounts your team already sells from. EngineStack watches every customer conversation and flags the ones that need attention.
Team setup
Accounts connected
Andi · Sales
Sinta · Sales
Budi · Sales
Add account…
Channels monitored
TikTok
Always on
Monitoring continuously · Last checked now
9 conversations today
LIVE
WhatsApp · Andi · 6 hrs ago
REQUEST
“Can you send the quotation today?”
Customer asked for a quote and has not had a reply
WhatsApp · PT ABC · 3 days ago
NO RESPONSE
“Thanks, we will review the quote and come back to you.”
Quote sent three days ago with no follow-up
Instagram · PT XYZ · 2 hrs ago
PROBLEM
“The last delivery arrived late again. Second time this month.”
Complaint raised on an active account
How Conversation Monitoring works
Your team keeps selling the way they do today. EngineStack makes sure nothing slips.
STEP 01
Connect your accounts
Connect the WhatsApp, Instagram and TikTok accounts your team already sells from.
STEP 02
We watch every chat
EngineStack reads each customer conversation and flags problems, buying questions, open requests and customers who went quiet.
STEP 03
Act before it is lost
Turn any alert into a task with a follow-up sequence. It stops as soon as the customer replies.
Which chats does it watch?
What does it look for?
Can I turn an alert into a task?
What is a sequence?
Do my salespeople have to change how they work?
How is this different from a CRM?
